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FAQs

Wall Street Greetings Response to Coronavirus (COVID-19)

 

Is Wall Street Greetings still operating during regular business hours?

Wall Street Greetings wants to assure all of our customers that our offices and printing facilities are still in full operation. We are currently following our regularly scheduled business hours (9 AM - 6 PM EST). Additional safety measures are in place to guarantee the well-being of every customer and employee.

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Can I still order products?

Yes. Product output remains unchanged at this time, and all orders are being fulfilled. Please allow up to 5-7 business days for your order to be shipped.

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Are shipping times delayed?

Based on your method of delivery, shipping times remain unchanged where permissible, adhering to the same schedule of 1 - 6 business days. Wall Street Greetings ships via UPS® (standard), FedEx® (upon request), and USPS® (sample orders). For more information in your area, please refer to:

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What is Wall Street Greetings doing to ensure the safety of its customers?

In cooperation with the World Health Organization (WHO), National Institutes of Health (NIH), the Centers for Disease Control and Prevention (CDC), and local health administrations, Wall Street Greetings is adhering to the highest levels of sanitation and prevention. We are taking every precaution to guarantee your health and safety during the coronavirus (COVID-19) pandemic. The use of approved masks, cleaning, and hygiene products are encouraged and mandated. Facilities are being disinfected regularly.

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What is Wall Street Greetings doing to ensure the safety of its employees?

Wall Street Greetings has not observed any cases of COVID-19 in our facilities.

We are performing regularly scheduled check-ins with our staff. Anyone who exhibits symptoms of COVID-19 must stay home and receive proper testing while following all instructions stated by their medical professional. Meetings are limited to small spread-out groups (6 or more feet apart).

Sanitary measures are practiced daily, including, but not limited to social distancing, regular hand-washing and sanitizing (20 seconds or more for every application), avoiding unnecessary touching of the face, elbow coughs or sneezes, restraining from physical contact including handshakes, restricting the share of items, and the use of proper masks, gloves, and other hygienic items.

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Can I contact Wall Street Greetings with questions or concerns?

Yes. Please contact us Monday - Friday 9 AM - 6PM EST with any questions or concerns by phone (859-873-0877) or email ([email protected]).

 

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Frequently Asked Questions

 

Welcome to your new shopping experience! Our customer service staff is available to help with placing orders and any other questions your may have with our updated website Monday - Friday 9am-6pm EST at 859.873.0877 and at [email protected] 

These FAQs should help you navigate our new website, launched October 2, 2019.

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Can I use my login information on the new site?

Yes, any login credentials from the old site are valid. You can still reference previous orders on the new site. 

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I want to use a previous order’s personalization set-up. How do I save and access personalization set-ups?

Our website does not currently save your personalization set-ups for later access, however internally we have all of your print set-ups on file and saved for future use. To print exactly the same as a previous order please follow these steps:

Step 1: Go to our site and select the card that you would like to order.

Step 2: To the right of the card you will see 3 tabs (Front, Inside, Envelope). Click the Inside tab. When you click this tab, 5 text boxes will drop down.

Step 3: In text line 1 type "Same as last order" (if you have an old order number, you can reference it here but it is not required)

            You will repeat this Step 3 on the Envelope tab if you have envelope personalization. 

Step 4: Add the quantity you would like to your cart and proceed to checkout.

            If you are ordering multiple cards, you will complete the previous steps on each card. 

If you have questions or want to confirm the set-up over the phone, our Customer Care Experts are glad to assist. Please call 859.873.0877 Mon-Fri 9am-6pm EST.

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How do I use the new personalization tool?

Our new tool allows you to personalize your card(s) in real time. Now you can see your personalization faster and with a more intuitive customer experience.

Select the appropriate green tab for what you would like to personalize - Front, Inside and/or Envelope. Choose which template you would like to personalize and fill in the text boxes and/or image upload. Customize your text by color, font and size. Add any additional comments into the Special Instructions text box located on each product page.

If you have additional questions, a member from our Customer Service staff is available Monday-Friday 9am-6pm EST to walk you through our personalization tool.

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I'm adding signatures to my order. How do I get them to you?

Step 1: Select one of our personalization templates with the Image Upload option and upload your signatures to your card OR email a high resolution .jpeg or .pdf image of your handwritten signatures to [email protected]com and reference your order number in the subject line. Either way, we will digitally enhance your signatures for your cards.

Step 2: Add a Signature Proof for $25 in the shopping cart.

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I want to create my own personalization set-up. Where can I do that?

You can format your own set-up in our Image Upload template. You can work in a Word document and save as a .pdf (preferred) or .jpg file. 

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I want the same personalization on multiple cards. Can I save my personalization on the new site?

No, you cannot save your personalization. If you want to apply your personalization to multiple cards, design the personalization you want on one card. For the other cards, select any of the templates that applies the $0.15 personalization fee then put “use same set-up on all cards” in the Special Instructions box on the product page. 

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What’s the difference between Total Savings and Applied Discount?

Total Savings summarizes all discounts in your order including your Everyday Corporate Discount of 30%, quantity discounts, discount codes and free shipping.

Applied Discount shows your additional discounts applied based on your shopping cart information including quantity, discount codes and free shipping. 

Your total savings on your entire order are reflected in the Total Savings amount.

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Wish List, Compare Products, Share - What can these features do for me?

Wish List - Click the heart when hovering over the product or click “Add to Wish List” and you can review all products added to the Wish List by clicking the link in the header. You can also view your Wish List on your Account page.

 

Compare Products - Click the compare squares on two or more products to view their product details side by side. Access the Compare Products page in our site header.

 

Share - Our Share feature allows you to email the product to someone, or a group, for review. The personalization set-up cannot be saved and sent. 

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How do I apply my Corporate Partner Discount?

Your Corporate Partner Discount has already been applied sitewide! Enjoy 30% off cards every day. 

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How many days to process my order?

It takes 3-5 business days to process an order. Orders with proofs will be put on hold until the proof has been approved. 

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What size are the cards?

Our greeting cards are 5x7 inches and include corresponding envelopes. Our stationery products vary in standard sizes.

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Can I rush an order?

Yes, you can add a $50 Rush Fee in your cart to have your order processed in 1 business day.

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What font type do you recommend?

Our templates have been built with designer recommended set-ups in mind. You can choose between 20+ fonts and 5 template designs available to personalize your card and envelope.

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Can I create my own card design?

At this time you cannot create your own card design. 

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Can I create my own verse?

No, you cannot create your own verse. Our expert written verses are selected to match each card. We offer many Choose A Verse cards with various verse options to choose from.